GENERAL MANAGER for trendy Yaletown restaurant

Location: Vancouver, BC, Canada
Date Posted: 12-03-2016
Resilient Management is an expanding venture capital firm, in Vancouver, with a pioneering vision in health and wellness. As believers in making positive world impact, we operate and collaborate with a variety of health brands that include botanical consumer goods, scientific biofeedback research, technology, hospitality and a number of non-profits within Canada, US and Europe. We provide cutting edge solutions and hands-on expertise in innovating what health means to the world.
Want to work with us? You are an ideal fit if you are:  
  • Fueled by Passion. You are results-driven and creatively solve complex problems with a focused mindset, dedication to values, and a passionate heart.
  • A Challenger of the Impossible. Resilient Management is a fast-paced entrepreneurial environment where we constantly and collaboratively defy what is ‘possible’.   
  • Positive and bring fun to all that you do!

General Manager of ZEND Lounge
Bringing a plant-based, healthy and organic community restaurant to Vancouver. ZEND is a botanical hub that innovates what FOOD means. Our food is vegan but you’ll never know it! We incorporate rich and nourishing flavours while being adaptable to anyone’s dietary needs. We are also Canada’s first Kava bar. In the heart of Yaletown, ZEND is making a statement with our path away from alcohol - we serve our namesake elixir as the go-to calming drink after your long work day. If you are passionate about food, changing people’s perspective on health and nutrition and have a loving personality, this is the job for you!
Core Responsibilities (but not limited to)
  • You own all things ZEND! You are the entrepreneurial face behind the ZEND business
  • Delegating and managing both FOH and BOH staff - plan schedules, create organizational procedures, training programs, etc
  • Aiding in customer service during rush hours, in both FOH and BOH aspects - be the superstar role model for your staff!
    • Manage (online) customer reviews with amicable outcomes
  • Managing all financial statements - daily and annual reports - of the lounge (cashing process, hourly sheets, budgeting)
    • Finding profitable opportunities to increase the returns at the lounge
    • Proficiency in spreadsheets
  • Collaborating with the Head Chef with the innovation of botanical drinks and seasonal menu changes
  • Event planning and management
  • Promoting charity work within the lounge and outside in the local neighborhood
  • Marketing the ZEND brand in regards to the lounge and the ZEND elixir
  • Ensure any duties regarding the lounge be thoroughly completed
  • Training and hiring new employees
Minimum Qualifications
  • Previous experience (minimum 5 years) in a General Manager/leadership position in the hospitality industry
  • (Bonus) Previous experience reporting to an entrepreneurial CEO as your main stakeholder
  • Previous experience in a wellness concept
  • Experience in the entrepreneurial culture
  • Experience with financial analysis
  • Excellence in customer service - strong interpersonal skills
  • Ability to multi-task and handle situations under pressure
  • A passion for healing and healthy food - nutritional education/knowledge is recommended but a bonus!
  • Ability to manage and plan events
Location: 1130 Mainland St, Yaletown
Compensation: Full-time Competitive Salary + Performance Bonus (Make ZEND your own and own it!)
Let us know why you are "ZEND" and be sure to stop by the lounge to try our signature Zend Elixir before your interview.


We are an Equal Employment Opportunity employer that values the strength that diversity brings to a workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, age, disability status, protected veteran status, or any other characteristics protected by applicable law, are strongly encouraged to apply.

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